Responsibility at Elisa

As a Finnish pioneer in telecommunication, ICT and online services, Elisa’s mission is to promote sustainable digitalisation. For us, this means developing the reliability, accessibility, security, availability and environmental friendliness of our services. The more than 4,300 Elisa employees and our thousands of competent partners engage in this work daily.

Our corporate responsibility is based on Elisa’s strategy and core values, which are customer orientation, responsibility, results orientation, renewal and collaboration. Key corporate responsibility sectors include responsibility for the climate, customer satisfaction and personnel satisfaction. These are also measured through scorecards.

Global megatrends that influence Elisa’s business are described under Strategy and operating environment. From the viewpoint of corporate responsibility, key megatrends that influence the ICT sector and Elisa’s business are:

World of safe connections Transfer of financial power
In the future, ever-present digitalisation and cybersecurity will become necessary features for individuals, services and products. An increase in the number of Western companies in developing and emerging economies and the increased significance of local digital innovations.
Elisa’s material themes: Data security, reliability and reliable services Elisa’s material themes: Availability of services and responsible sourcing chain
Ageing population Sustainable development
The proportion of the elderly (aged over 65) population will grow, and they will enjoy a higher standard of living. Mobile health care, remote measurements and analyses will enable ageing people to continue living at home. Scarce natural resources and climate change will guide societies towards utilising knowledge and digitalisation more intelligently. Services will be provided more effectively, virtually and through teleworking.
Elisa’s material themes: Ease of use and availability of services Elisa’s material themes: Network energy consumption, recycling of devices, the use of renewable energy and requirements posed by environmental legislation

The UN member states have agreed on new sustainability goals that will guide the promotion of sustainable development until 2030. There is still long way to go before we reach these goals. According to studies, solving the social, financial and environmental challenges requires broad utilisation of innovative digital solutions. Thus the ICT sector will have a key role in achieving these ambitious goals by the set deadline. To meet them, we need contributions from all in the ICT industry.

We have identified and prioritised our most important sustainability goals – the ones that we can influence the most either through our own actions (footprint) or through services developed for our customers and other stakeholders (handprint):

Good health and wellbeing Quality education Industry, innovation and
Actions to benefit the
Peace, justice and strong institutions

- Digitalisation of social and welfare services
- Wellbeing of employees

- Development of digital services to enable equal lifelong learning and sustainable and equal digitalisation of society
- Development of personnel competence

- Investments to ensure comprehensive and reliable mobile and data communication connections

- Renewable energy and services to curb climate change and reduce risks

- Data protection principles & cyber security, network safety 

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